FREQUENTLY ASKED QUESTIONS
1. What Transportation Services do you provide?
We provide a large variety of Austin Transportation Services. Whether you need to go from the airport to a hotel, executive business meeting to a social event, or from your wedding to your honeymoon we have your transportation needs covered. Aside from our individual VIP services, we also provide transportation services for large scale events that include our Austin charter bus services. Charter bus shuttling, determining and organizing staging areas, valet parking, and hotel routing to name a few. Not to mention, we operate 24/7, 365 days a year. Checkout our services page to learn more.
2. How much does it cost?
Each event is custom designed and priced. Your specifications, budget, time of year, fluctuating fuel prices, fees and permits, changes that invariably occur and your STYLE are all factors that must be taken into consideration when undertaking your transportation solutions. We work with you on every possible facet to keep your numbers in line.
3. How will our attendees know what our transportation looks like for our event?
Signage and Identification will be factored into the cost of your event. We can utilize your colors, logos and other branding to easily identify your transportation.
4. How will your staff be dressed?
Our staff will key off of your individual event. We have standard seasonal dress and black and white. We are always willing to accommodate your uniform requests.
5. How can you assure timeliness when our event has gone through so many possible changes?
Our staff is coordinated utilizing the very latest in communication technologies to be ”on top of every possible situation on the fly”. All communication between our staff and your staff is completely transparent and shared instantly.
6. What forms of payment do you accept?
Cash, Checks and All Major Credit Cards.
7. How soon do I need to plan for my transportation?
Immediately (if not sooner!). The success of your event is keyed off of the transportation needs that you anticipate. It is much easier and cost effective to reserve well in advance and trim as needed rather than wait until the last minute and have to add vehicles and components to your program.
8. How many changes will I be able to make to my program without incurring additional fees?
We allow one (1) itinerary change (within 14 days prior to your event) at no cost, second change (within 14 days prior to your event) incurs a $25.00 charge, ALL Additional Changes are $75.00 each.
9. How soon before our event is our Contract and Deposit due?
Generally, our Contract and Deposit are due at the same time. It is in YOUR best interest to secure the dates of your program well in advance to assure us the optimum time and availability with which to serve you. A minimum of 60 days in advance is preferred but all contracts, in order to receive best pricing, must be final at least 30 days in advance.
10. What about Gratuities?
If our staff exceeds your expectations, additional gratuities are always appreciated. If you wish to tip, you may do so with your Transportation Coordinator who will make sure your special thanks is distributed.